We continually update this section, answering more questions as they arise. The larger our FAQ grows, the quicker we can resolve your queries, providing you with a better understanding of our services and dispelling any uncertainties. If you can't find the answers you need here, please don't hesitate to contact us. We're always available to assist you!
What if my business is not located in the industries you specialize in? Can you still help me?
Yes, while we do have industries we specialize in, our strategies are adaptable and can certainly help a wide range of businesses.
How much time do I need to invest on a monthly basis for the services you provide?
Our aim is to minimize the time you need to spend. Once we've established your business's requirements, goals and values, we take care of the rest. Of course your level of involvement is entirely up to you. Some clients prefer to be hands-on, while others prefer to let us handle everything. Regardless, we will always keep you informed and seek your approval on crucial matters.
Will you need access to my Google account? How safe is this?
Yes, we will need access to your Google account, but we follow stringent privacy and security protocols to ensure your data's safety. Google sums it up best HERE.
How quickly can you respond to new reviews on my profile?
Our team monitors your reviews regularly and will have notifications set up. 4-5 stars we aim for 48-72 hours, 1-3 stars we expedite and pass along our response for your approval typically within 24 hours.
What is your process for creating fresh content for my profile?
We create fresh content based on your business offerings, industry trends, and customer engagement data, always keeping your brand voice in mind.
Who creates the fresh content for my profile?
While we do welcome any input or resources such as insights, images, videos, or promotional material that you want to provide, our US based content creators handle it all!
How will you know what is good content for my business?
We believe that your business is unique, and we tailor our strategies to match your specific needs. Simply put, we get to know you and your values 1st and foremost; everything from there easily follows.
Do you provide any additional services apart from Google Business Profile optimization and Reputation Management?
At this time we do not, we may introduce Yelp optimization, but our relationship with Yelp is a little 'love/hate'.
How will we communicate and how often will you update me?
We believe in transparent communication via email, phone, or video calls. As for frequency, outside of the monthly analytics report, any review responses we want your approval on and any promos we discuss, hopefully not that much! Our intention is to give you a 'set-it-and-forget-it' feeling.
Can I opt out of your services at any time? Are there any penalties for doing so?
Absolutely, we are month-to-month with no ties.
Can you guarantee that my Google Business Profile will rank #1?
Oh if I had a penny for every time I've heard this one.
Here are a few ways we answer this question to our prospective clients, it tends to answer this question for them -
Can you promise me that investing in this stock will double my money?
Can you guarantee that following this diet will make me lose 20 pounds in a month?
Can you assure me that reading this book will get me promoted at work?
Can you promise that if I train every day, I will win the marathon?
Can you guarantee that my house's value will increase if I remodel the kitchen?
Can you guarantee that if I buy this car, I'll never have a breakdown?
Can you assure me that using this skincare product will make me look ten years younger?
Can you promise that planting these seeds will result in a thriving garden?
Can you assure me that buying this exercise equipment will give me six-pack abs?
How long does it take to see results?
SEO is a long-term strategy, and it typically takes a few months to start seeing significant results. However, you may see minor improvements in your online presence and customer engagement within a few weeks. We put everything into making this a reality, your success is our success and vice versa.
Do you handle negative reviews?
Yes, we do. Our approach is to transform negative reviews into opportunities for improvement and to show potential customers that your business values feedback and is committed to customer satisfaction.
How will I know if your services are working?
We provide regular updates and monthly reports outlining the performance of your Google Business Profile. These reports will show the growth in views, increased calls or messages received via your profile, and other key metrics.
Do you also handle advertising on Google and Yelp?
Our primary focus is on Google Business Profile Optimization and Management. We believe that a well-optimized, content-rich, and engaging profile can often deliver better long-term results than paid advertising. However, we can provide guidance on advertising strategies if needed.
How much does it cost if I have more than one listing?
Let's have a conversation about that, it typically involves heavy discounts.
Are you just going to post anything or do I get to see it 1st?
In our experience, the first one to two posts are reviewed and typically undergo minor adjustments to better align with the company's brand voice and tone. Following that, the next two to three posts usually receive approval without any revisions. From then onwards, with the client's trust established, we're given the green light to publish the posts directly.
How do you help me get more Google reviews?
Sign up with us and we'll tell you 😎
Anything we didn't answer here? Reach out!
